About Us
About Pepperstone Malaysia
Pepperstone Malaysia operates as a leading forex and CFD broker, serving Malaysian traders since 2010. Our company maintains a strong presence in the Malaysian market through the Securities Commission of The Bahamas (SCB) regulated entity, processing over MYR 58.9 billion in daily trading volume and serving more than 300,000 clients globally. With our headquarters in Melbourne and regional offices worldwide, we’ve established ourselves as a trusted trading partner for Malaysian investors.
Brand History
Pepperstone’s journey began in 2010 when Owen Kerr and Joe Davenport founded the company in Melbourne, Australia. Their vision was to transform the accessibility of online trading by providing advanced technology and competitive conditions to retail traders. The expansion into Malaysian markets marked a significant milestone in our growth strategy, bringing institutional-grade trading solutions to local investors.
Key milestones:
• 2010: Company establishment
• 2013: Expansion to Asian markets
• 2015: Malaysian operations launch
• 2018: Introduction of multiple trading platforms
• 2020: Enhancement of local services
Licenses and Regulation
Our commitment to regulatory compliance is demonstrated through multiple tier-1 licenses and strict adherence to international financial standards. Pepperstone’s operations in Malaysia are overseen by the Securities Commission of The Bahamas, ensuring a robust framework for client protection and operational integrity.
Primary Regulations:
• SCB License Number: SIA-F217
• ASIC License: 414530
• FCA Registration: 684312
• CySEC License: 388/20
The regulatory framework encompasses comprehensive client fund protection measures, regular external audits, and sophisticated risk management systems. We maintain strict compliance with all applicable financial regulations and regularly update our systems to meet evolving regulatory requirements.
Client Service Standards
At Pepperstone Malaysia, our client service infrastructure delivers consistent support through multiple channels. Our dedicated support team operates 24/5, providing assistance in multiple languages including Malay, English, and Chinese.
Service Priorities:
• Average response time: 30 seconds
• Technical support availability: 24/5
• Issue resolution rate: 93%
• Multiple language support
• Direct broker access
• Real-time chat assistance
• Dedicated account managers
• Trading platform guidance
• Market analysis support
• Emergency response protocols
Trading Infrastructure
We maintain advanced trading technology infrastructure to ensure stable and efficient trading conditions for Malaysian clients. Our servers are located in premium data centers, providing fast execution and reliable connectivity.
System Specifications:
• Server locations: Equinix NY4
• Average execution speed: 30ms
• Platform uptime: 99.9%
• Backup systems: Multiple
• Data encryption: 256-bit SSL
• DDoS protection: Advanced
• Real-time monitoring
• Automated failover systems
• Regular performance audits
• Load balancing technology
Corporate Social Responsibility
Pepperstone Malaysia believes in contributing positively to our local community and environment. We’ve implemented comprehensive sustainability initiatives across our operations, focusing on reducing our environmental impact while supporting local community development.
Our environmental commitment extends beyond basic compliance, incorporating advanced energy efficiency programs and sustainable office practices. We actively work to minimize our carbon footprint through technological solutions and conscious business practices.
Community engagement remains a cornerstone of our operations in Malaysia. Through various educational programs and local partnerships, we contribute to the development of financial literacy and trading expertise within the Malaysian community.
Team and Corporate Culture
Position | Responsibility Area |
CEO | Strategic Direction |
CTO | Technology Development |
CFO | Financial Operations |
COO | Operational Management |
CCO | Compliance Oversight |
Our corporate culture emphasizes continuous learning and professional development. We invest significantly in our team members’ growth, providing comprehensive training programs and opportunities for advancement. This commitment to excellence reflects in our service quality and client satisfaction levels.
Employee development is prioritized through structured programs including professional certification support, skills enhancement training, and regular industry knowledge workshops. We believe that investing in our team directly translates to better service for our clients.
Strategic Partners
Our success in Malaysia is supported by strategic partnerships with leading technology providers and financial institutions. We maintain strong relationships with:
Technology Partners:
• MetaQuotes Software
• TradingView
• Equinix
• OneZero
Banking and Liquidity:
We work with multiple tier-1 banks and leading financial institutions to ensure optimal trading conditions and secure fund management. Our banking partnerships extend across local Malaysian institutions and international financial centers.
Operational Standards
Area | Standard Implementation |
Trading | Real-time execution |
Security | Multi-level protection |
Support | 24/5 availability |
Technology | Latest innovations |
Compliance | Regular updates |
Client protection remains paramount in our operations. We maintain segregated client funds, provide negative balance protection, and conduct regular compliance audits to ensure the highest standards of security and transparency.
Future Development
Our commitment to growth and innovation continues to drive our development in Malaysia. We regularly upgrade our systems, expand our service offerings, and enhance our client support capabilities. Future initiatives focus on technology enhancement, market expansion, and service improvement to better serve our Malaysian clients.
The quality of our services is continuously monitored through regular platform testing, performance assessments, and client satisfaction surveys. This commitment to excellence has earned us recognition within the industry and the trust of our growing client base in Malaysia.
